Refund & Cancellation Policy

1. Cancellations by You (The Customer)

If you wish to cancel your booking, you must notify us in writing immediately via email to Accounts@yuletrips.co.uk. Verbal cancellations via phone are not accepted as valid proof.

Refund eligibility depends on the type of service booked:

• Flight-Only Bookings: Most discounted/economy flight tickets are Non-Refundable once issued. Taxes may be refundable, subject to an administration fee.
• Package Holidays: Cancellation charges apply based on how close to the departure date you cancel.
• Hotel & Car Rental: Subject to the specific supplier's policy (often non-refundable if booked at a 'Saver' rate).

Administration Fee: If a refund is permitted by the supplier, Yule Trips Ltd will deduct an administration fee of £50.00 per person (or 20% of the booking value, whichever is lower) to cover our operational costs.

2. Modifications & The "7-Day Rule"

We understand plans change. If you wish to amend your booking (e.g., change dates, names, or destination):

• Within 7 Days of Booking: If you request changes within 7 days of your booking confirmation, Yule Trips reserves the right to charge an Admin Fee of 20% of the total rental/booking value. This is separate from any fees charged by the Airline/Hotel.
• After 7 Days: Standard supplier change fees apply (which can be up to 100% of the ticket cost for new tickets).
• Name Changes: Most airlines treat name changes as a cancellation and re-booking. You will be liable for the full cost of a new ticket.

3. Non-Refundable Items

Under no circumstances are refunds issued for the following:

• Initial Deposits: Any deposit paid to secure a seat or room is non-refundable.
• Visa Service Fees: Once our team has started processing your visa application or booked your appointment, our service fee is consumed and non-refundable, regardless of the embassy's decision.
• Embassy Fees: Money paid to Consulates/Embassies is never refundable.
• Travel Insurance Premiums: Non-refundable after the 14-day cooling-off period.
• No-Shows: Failure to arrive at the airport, hotel, or embassy appointment on time results in a 100% loss of funds.

4. Cancellations by the Supplier (Airline/Hotel)

If an airline cancels a flight or a hotel overbooks:

• Your Rights: You are usually entitled to a full refund or a re-booking option from the Supplier.
• Our Role: We will process this claim on your behalf. However, we can only refund you once we have received the funds from the Supplier.
• Timeline: Airline refunds typically take 10-12 weeks to process, though this can be longer during peak times or global events. Yule Trips is not liable for these delays.

5. Refunds Process

All refund requests must be directed to our Accounts Department.

• Refunds are processed back to the original payment method only (to prevent fraud/money laundering).
• We do not issue cash refunds.
• Once approved by Yule Trips, funds may take 5-10 working days to appear in your bank account.

6. Chargebacks & Fraud

Yule Trips Ltd takes financial fraud seriously.

• If you initiate a credit card chargeback without valid legal grounds (e.g., simply changing your mind on a non-refundable ticket), we reserve the right to dispute the chargeback using this policy as evidence.
• We reserve the right to recover any costs, legal fees, and administrative time incurred in defending unjustified chargebacks.

Contact Accounts Department

If you have a pending refund or wish to request a cancellation, please contact us immediately.