Southwest Airlines Gate Agents Forced To Process Passengers Manually After System Outage

Southwest Airlines was hit by a nationwide computer systems outage on Friday, October 9, forcing airport employees to check baggage and process passengers manually. The New York Post reported that the disruption affected check-in and boarding systems across the airline’s network, leading to long lines, delayed departures, and frustrated travelers during the busy morning travel period. Although the airline quickly restored its systems, hundreds of flights have been heavily disrupted across its network.